KFC

Okay, I went to the drive-thru at 10:30 tonight to get some chicken, a bucket of chicken actually, a family meal, but they only had enough chicken to do half and half. I was okay with that.

Then, when I was finishing the order, they didn't have coleslaw, they didn't have mac and cheese, and the only three things I could get were the only things they had. So, I went up to the drive-thru window and waited for my order and waited for my order. She came and said, 'I'm sorry, we're waiting on your fries,' but the fries were old; they kind of tasted like they tried to heat them up in the grease again. Maybe, but it took me 15 minutes.

You could have dropped a whole new order of fries down by that time. The biscuits were so hard, like they'd been sitting there. The whole line was shut down already; they had already cleaned everything up. The bucket of chicken looked like they had it packaged up somewhere else and threw it all in the bucket to make my order up, but it was only 10:30 at this time.

So, if you're open till 12:00, why aren't you open, and why don't you have products to sell? People live on your menu. It was the store on Bellefonte Avenue in Mill Hall, or Lock Haven, I should say, and the store number was 125** **. So, I'm going to call this number for contact to complain, and I feel like I should get my money back or another meal because it was horrible.

Nothing was fresh or hot; it was all old, like they'd been sitting, and they were just anticipating closing. They still had an hour and a half before closing, so they should have had hot food still on the line, but they literally had it broke down and cleaned up like they were already closed. The corn tasted like rubber from sitting so long, and that was just not right. But again, for two of us to eat there, which I don't mind—we like their food normally—tonight it sucked.

I would have been embarrassed trying to serve someone the quality of food that they gave me. I spent 40 dollars on a meal, but they were out of coleslaw, mac and cheese, and the fries were just old and horrible, which I had to wait on for almost 20 minutes. And they were not even fresh or hot. So, what was I waiting for?

I'm definitely going to be talking to corporate. It's already a competitive world in the fast food chain as it is. So, I'm pretty sure KFC does not need people employed by them that don't care about what people think of the food and how they represent KFC. To some, it's just a paycheck and does not go any deeper than that.

I believe that corporate cares about negative interactions with paying customers. I was in the food business, and I would always offer the unsatisfied consumer a meal and an apology, hoping they would keep coming back with their business and how much they were appreciated.

Not everybody is me, that there are ways to represent where you work. If you don't like it, you shouldn't be there.

On Monday, April 7th, I came through the drive-thru at KFC, 24866 Redlands Blvd., Loma Linda, CA 92354. The cashier by the name of Crystal said my debit card had declined after she had ran it and gave it back to me.

Then I gave her another debit card, and it was charged, and Crystal gave me my receipt. Later, I checked to see why the first card I had originally used to pay for my order at KFC had declined, but going through recent transactions, I noticed that the card had been charged. So I went back to the KFC location and asked to speak to a manager. I gave them my receipt and explained everything.

The manager said that she had checked the transactions made on the day I had been there, and nothing was showing that a purchase was made with that debit card that, according to Crystal, was declined. Then the manager said that she would have the general manager by the name of 'Alisha' call me to further help because there was nothing else that she could do. And she said that KFC does not have an 800 number for complaints. The general manager, 'Alisha,' said that I need to contact corporate because my card shows as declined.

My two bank statements on two different debit cards show that I was charged for the exact same amount on each. How can I get my money refunded to me? I feel that since the original card that I first tried using to purchase my order was charged, then I should have gotten a refund on the second card that I was charged on as well. I feel like it should have been very simple to get my money refunded back to me since I had a receipt and proof, but instead, I got judged and argued with by your employees Crystal and her manager that was in charge that day.

They and the general manager could not have done anything at all to help their customer. Also, I did complain about the food because I rarely shop at KFC; most of the time, the chicken skin is soggy and full of oil, and I don't think it's worth what you have to pay for, so I only shop at KFC using coupons. But this time, I decided to give a new location a try using coupons, and I am overall an unsatisfied customer due to the customer negligence and rudeness, and also because what I got was not worth the amount I had to pay for, and on this occasion, I was charged twice for what I got. Those reasons seem good enough that I should have gotten a refund.

I have proof of my two accounts being charged; how can I provide those to corporate? I already gave the employees proof, but it seems like they disregarded it.

And I do have the right to be pissed. Thank you.

And now cannot locate the place to send an email!!!

I went to the store in Occoquan va today. So unhappy.

First I am eating fries(in my car going home). They are well over cooked and cold! The chicken was cold and a little soggy. I lived the original type!

The Cole slaw was more liquid than slaw. I have attached a picture of the cherry pies I bought. These were cold and so nasty I did not even eat them. This used to be my favorite restaurant to eat at, but if it does not improve next time I go, I will never go again.

It is gotten horrible. I usually eat at the one in Dale city that has gone way downhill also.

Honestly, would you eat these treats! three were smashed together one was off to the side and just nasty.

Peggy walsh

Woodbridge va.

Sent using the mobile mail app

First of all I have never in my life ordered ANYTHING ON YOUR WEBSITE. I ORDERED ON Tuesday so I could get 2 -8 pce special buckets of chicken for my 6th grade students, only after i clicked on the button for the special.

I also ordered myself a 2 pice mean. I did npt see any discount so I figured that when I paid on final page that the discount would come off my total. However it did NOT. So, the order was $53.00 which was ABSURD.

A coworker went to pick up for me & asked why I didn't get the discount online and the employee said that some states only had that special. THEN WHY WAS THE SPECIAL YOUR WEBSITE. My coworker then asked if her ordered the same thing that could he get the Tuesday chicken bucket deal for only $10.00 each and they sold it to him. He called and told me that the employee told him to tell me to CANCEL THE ORDER FOR A REFUND.

SO, I CALLED THE KFC CUSTOMER SERVICE & THE LADY TOLD ME THAT I COULD NOT CANCEL IT & THAT I DID NOT GET THE $10 PER BUCKET PROMOTION BECAUSE I ORDERED A 2 PICE MEAN WITH IT, WHICH THE SITE NEVER SAID THAT THE PROMOTION WAS NOT VALID WITH ANY OTHER PURCHASED...WHICH IS DUMB. YOUR STORE PERSON AND THE CUSTOMER PERSON ARE SAYING 2 DIFFERENT THINGS. NOWHERE ON THE WEBSITE SAID ANYTHING ABOUT IF I ORDERED MORE THEN I WOULDN'T GET THE TUESDAY DISCOUNT. THEN THE CUSTOMER SERVICE LADY SAID THAT ONCE THEY DETERMNIED IF I PICKED UP THE ORDER, THEN SHE WOULD CREDIT BACK MY CREDIT CARD FOR THE FULL AMOUNT.

AS OF 6/4/25 I HAVE NOT SEEN ANY CREDIT BACK ON MY CREDIT CARD.

PLEASE EMAIL ME AT Theroybalbunch@***.com with a receipt of the credit back to my card please. THANK YOU

KAREN ROYBAL

I am writing to formally lodge a complaint about a recent and highly disturbing experience I had with one of your franchise locations in Staten Island, NY. On 11/13/24, I visited 1453 Forest Ave, Staten Island, NY 10302 and purchased a meal. Upon consumption, I discovered it was completely undercooked and unsafe to eat. When I took my first bite, I immediately noticed the chicken was raw in the center, an alarming and unacceptable issue, particularly given the potential health risks associated with consuming undercooked poultry. Consequently, I felt compelled to discard the meal immediately, and I am disgusted that a fast food chain of KFC's stature would serve such substandard, dangerous food to customers. This incident raises serious concerns about food safety and hygiene at this specific location and also questions the oversight and quality control procedures enforced across your franchise network. As a loyal customer, I expect the highest standards of food preparation and customer service. However, I was left appalled by this experience, and I am concerned about the potential public health ramifications, if other customers are unknowingly served food in such an unsafe condition. I have always trusted KFC for its consistent quality and reputation for delivering freshly prepared, safe meals, but this experience has seriously undermined that trust.

I am requesting the following actions to be taken:

1. A thorough investigation into this incident and the specific location involved.

2. Immediate review of food safety and quality control procedures at this franchise.

3. Assurance that corrective measures will be implemented to prevent this type of situation from recurring.

4. Compensation or a refund for the substandard meal I purchased.

I expect a prompt and satisfactory response to this matter. Please advise on the steps KFC will take to address this issue and ensure that no other customers experience the same serious lapse in food safety. Thank you for your immediate attention to this urgent issue. I look forward to hearing from you soon.

Sincerely,

Elizabeth Johnson

Phone: 347-336-****

Order Number: 21781****

Date: 11/13/2024

Time: 8:26 pm

My wife and I went to KFC in

Waynesboro Virginia at 7:38pm

ordered ticket#4354 this was on

05/31/2025 other customers were coming in and getting there food so I went to the counter and

ask about my order I was told they was out of original chicken it

would be 20 more minutes but had extra crispy so I said I wanted a refund the Is cashier

comes ask why he said there is Original there ask the guy why hr said that and he said he didn't tell me that I kept my cool and ssid yes you did and customers behind me said he did we eat there a lot but they just lost a customer tried to call kfc restaurant but phone kept say not excepting calls poor service bad customer relations finally received r food at 8:25pm the only reason we stayed is because he said it was ready now

Dear KFC Customer Support,
I recently placed an order through your app, and I noticed that I was charged an extra amount that does not align with my order details. Below are the order details for your reference:Order ID: UAE-137854****401315****Order Date & Time: 09 February 2025, 02:32 AMTotal Charged: 53.04 AEDItems Ordered:Spicy Fries 11 AEDSuper Dinner Meal (Large) 40.50 AED
Upon reviewing my receipt, I noticed an unexpected additional charge.

I would appreciate it if you could look into this matter and clarify the reason for this charge.

If it is an error, I kindly request a refund for the extra amount.
Please let me know how this can be resolved. I look forward to your prompt response.
Best regards,
Mateen ibrahim
+971581****30
Iammateenibrahim1@***.com

I went to the KFC at 3837 Bloomfield Rd on March 29 at 2:30 pm. I ordered extra crispy chicken and as usual they were out.

This is not uncommon for this store. I waited over 40 minutes for order saying no extra crispy chicken was ready. I needed to pull to spot and wait. Waited and waited and no chicken came so I went inside and still no chicken.
I observed an employee putting mashed potatoes in a cup using a spoon.

That was fine but she needed to add more to the cup and SHE USED HER HANDS! If that wasnt enough she wiped the excess off the container with a cloth rag and put it down on the counter to be use AGAIN.
I ordered a 12 piece meal and when I finally got my order it contained 1 breast, 2 thighs and then 5 wings and 4 legs.
After going inside I asked to see a manager but she ignored me.

The second time she finally came to see me and as I was speaking to her the employee working the drive through, Jermesia, came forward and began yelling at me to not speak to her sister that way. I am in my mid 70s and I felt very uncomfortable with her actions.

Absolutely horrible. First the drive thru is rude.

The food is trash. And the wings are huge and wet, veiny and slippery. I had full faith in this kfc. I had not are all day and knew if i got a potpie id be satisfied.

I get a potpie almost everyday for work in my town. I have no idea what this dark greenish weird hard mushy, wannabe chicken is. I had to pray the crust was ok. Only thing i could eat .

Straight trash. Along with the energy at the drive . Energy is trash food is trash I feel sorry for you locals. Update: I Received an email from a person that I was thinking was management, Asking me to give them more information.

They seemed concerned asked my info (other than cell ) and situation which is already put on Google. The only thing I did not give them was my phone number.And I received a phone call at nine am the next day. I never told them my phone number.In the email which means they went and tried to search for me and actruly succeeded.There is no way they could have found my phone number if they just Google me because if you search it. Which means this person did extra work to find me and call and then called mutiple times , after i recieved no followup emaiI.

NARCISSISTIC moves. My new cell num is not listed online at alll. I never talked to a Mr.

Palo. Which I thought was management.