The management of this facility does not honor their words they publicly display on the front counter. The last three times I have been there, the staff has a attitude and has the worst customer service of any KFC I have ever been to.
Tonight, they blatantly created an issue in front of several waiting customers,myself included. I personally saw them belittle a Native American male for wanting them to do what was right.
The sign clearly stated, if you don't get a receipt, your meal is free. After waiting for over 25 minutes for a receipt due to the computers malfunctioning the female manager told him she was not honoring anything, and proceeded to get very belligerent with him.
When I spoke up for him, she told me "what business of it is yours". She then left the front counter and went to the back. I told him he should have recorded the whole event on his phone. He said he left it in the car and was going to get it to do just that. I told him if you go out the door they are going to lock the door behind you.
Almost immediately the the original female counter person who had an extremely combatant attitude from the very beginning of this situation started giving an attitude again similar to her initial attitude when the man ordered his meal.
She ran to the door to lock it, but was not able to before he came back in with the phone and got several pictures, while I was taking some too just in case he needed a witness to the situation. Several customers watched this.
Clearly they never heard of customer service nor public service manners for that matter.
More Review Details
|Product or Service Quality|
|Diversity of Products or Services|
|Discounts and Special Offers|
|Quality of Food|
|Value for money|
|Advertised vs Delivered|
What I liked
- Cold slaw
- Original recipe
What I disliked
- Rude staff
- No ice
- Honor their words
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Carl's Jr. / Sunrise Way / Palm Springs, Ca. ...I returned to my home, took out the burger, and noticed that there was no, grilled onions, no lettuce, AND ONE..."
- "...Got 2 pints of potatoes ..my husband put potatoes on his plate , went to take a *** and bit down on a high piece of plastic..."
- "This is the first and so far only Subway I've been to that cuts the already cut vegetables before putting them on your sandwich. I was floored! Times are hard..."
- "Fema lies to people and scam people i have been dealing with fema since august everytime i talk to fema its a new excuse of what they need everytime i..."
- "100% FAILED, RECALLED Matress- their brand! I have a spinal fusion and now needd 2 surgeries.... I count on my mattress to be GREAT- so they claim- Admitted faulty product!..."
- "DON'T use them. I placed my order using PAYPAL on Nov 12. Stupidly, I thought these would be Thanksgiving outfits ... then Christmas ... THEN VALENTINE'S. They have NO customer..."
- "After receiving email confirmation for products bought from The Sewing Outlet company, I try by email to change the shipping address and name of the recipient.Did the same also by..."
- "I consider myself a deal hunter, and I always surf around to find the best prices. I found Compandsave during Cyber Monday craziness, they were selling my Brother LC103 ink..."
- ""I ordered the Empire-V-Neck-Short-Mini-Taffeta-Bridesmaid-Dress- in Lavender. I received my dress on Thursday in Light Blue! I contacted them to see if they can exchange or do something about the dress..."