The management of this facility does not honor their words they publicly display on the front counter. The last three times I have been there, the staff has a attitude and has the worst customer service of any KFC I have ever been to.
Tonight, they blatantly created an issue in front of several waiting customers,myself included. I personally saw them belittle a Native American male for wanting them to do what was right.
The sign clearly stated, if you don't get a receipt, your meal is free. After waiting for over 25 minutes for a receipt due to the computers malfunctioning the female manager told him she was not honoring anything, and proceeded to get very belligerent with him.
When I spoke up for him, she told me "what business of it is yours". She then left the front counter and went to the back. I told him he should have recorded the whole event on his phone. He said he left it in the car and was going to get it to do just that. I told him if you go out the door they are going to lock the door behind you.
Almost immediately the the original female counter person who had an extremely combatant attitude from the very beginning of this situation started giving an attitude again similar to her initial attitude when the man ordered his meal.
She ran to the door to lock it, but was not able to before he came back in with the phone and got several pictures, while I was taking some too just in case he needed a witness to the situation. Several customers watched this.
Clearly they never heard of customer service nor public service manners for that matter.
More Review Details
|Product or Service Quality|
|Discounts and Special Offers|
|Advertised vs Delivered|
|Quality of Food|
|Value for money|
|Diversity of Products or Services|
What I liked
- Cold slaw
- Original recipe
What I disliked
- Rude staff
- No ice
- Honor their words
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