I'm about to go on a rant.I went to the KFC on Harwood in Bedford, Texas.
This is a photo of the old, nasty, dried out chicken I was served in the drive-thru. I tried to call the store but got no answer. I the called 1-800-call KFC. They were apologetic and pleasant.
I called the store the next day to speak too the GM. He was rude and proceeded to tell me I should call the store and not the 800 line. Every time I tried to tell him I did and got no answer he just interrupted me and berated me for calling the 800 number. He finally shut up long enough to understand I was just trying to give him a heads up about the problem.
He told me to come back and he would replace the chicken. I called the 800 number to report his rudeness. I arrived to have the chicken replaced only to be told that they wouldn't because I called the 800 number again. I have had nothing but bad experiences at this KFC.
It is the WORST KFC I have ever been to. I now see more than ever why Chicken Express is so popular now. I was told it was the Owner and GM decision. This is absolutely the most pathetic customer service I have ever received.
I was a GM at 3 different restaurants before I left the industry.
Just so everyone knows my background.KFC in Bedford Texas you should be shut down.
More Review Details
|Value for money|
|Discounts and Special Offers|
|Quality of Food|
|Diversity of Products or Services|
|Advertised vs Delivered|
|Product or Service Quality|
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Purchases a 52 oz (1.47kg) can of Planters Extra Large Virginia Peanuts from our local Sams store SCAN CODE # 2900001039 with expiration date of 07FEB17EX07:55. The bottom of half..."
- "First of all the chicken was like if they had soaked it and had bo flavor at all the mash potatoe and sald were great but dame those biskets were..."
- "While staying at a resort in Galveston, Texas I placed an order for my family. When it arrived a slice was missing from two different pizzas. I called to report..."
- " Just returned from a week at the secrets royal beach. Had an outstanding time. Great food,service and staff. The best employee of our entire week was at the beach...."
- "Gregory Jones, Southlake Texas is seeking investors but only take your money! He takes investment and does nothing but file law papers to steal your money! He is a scammer!..."
- "Visitors to PSFIFACoins get not only FIFA 15 Coins for all the consoles and Xbox One and other devices but get them at cheap price too. One of the specialities..."
- "In 2013 we purchased a sofa, love seat, dining room table and 6 chairs from #American Freight in Orlando FL. We purchased the 5 year warranty and were told it..."
- "Kanes motto is "Quality so good, it's guaranteed for life". Bought a three person reclining sofa, with bonded leather. A year later we purchased a power recliner, leather like...."
- "I purchased a complete bedroom set, over 4,000 plus a 300 dollars for a 5 year warranty that was supposed to cover even accidental damages. after two years with this..."