I recently saw a facebook post regarding the abuse your employees enacted toward a deaf couple. I believe I will boycott all KFC restaurants from now on.
Maybe a class action lawsuit may get your attention. Hate crimes are illegal. Seems to me that the management needs to take a stand and investigate this incident. Perhaps there are more.
Is it funny to make fun of ones handicap? Worse yet, this female employee seem to get others involved. With employees like these I believe there must be more situations where others have been discriminated against. All people, no matter their color, handicap, creed, race, religion, etc.
should be treated with respect. If the restaurant employees can not do this, perhaps they should not be working with the public.