On Saturday, September 13, 2008, around 5:40pm I went to your Pittsberg, PA, KFC. I ordered two baskets of chicken (32 pieces) for a get together with my friends. When I asked for 20 plates I was advised that the plates were typically for eat-in customers only. When I asked why they were discriminating against people who take out I was told they are always running short on plates but he would ask his manager if I would like. When the manager told the cashier I could only have 10 (and she was doing me a favor at 10), I then asked to see her. Evidently a shift manager, told me that her manager would not let her give out more. She suggest that if I wanted anymore plates that she would charge me five cents per plate. So, with 32 pieces of chicken and 20 friends coming over I had to be late to my own party because KFC refused to accommodate a reasonable request by a customer. The other people in line as well as my party guests (about 25 people total) also thought this was poor customer satisfaction.
I worked at Mcdonalds when I was in college. I understand what customer service is all about. This definately was not customer service.
To make a long story short the manager asked me. (A well respected nurse) to leave the store. I had to go to another store to buy paper plates.
I think KFC should give me coupons to tempt me to go back to the restaurant and comp me for the money I wasted on paper plates at Wal-mart ($4.77)when they clearly discrimated against me for being a take out customer. There were 250 plates and only 1/10 of them were used the rest were wasted. I had to throw them out and they cost money for me to buy.