KFC Phone Numbers and Emails

Toll-Free Number:

  • (800) 225-5532
    US
Send Message

Customer Service:

  • (866) 364-0862
    Canada
  • (800) 248-5092
    KFC Foundation
  • (765) 674-1574

Media:

  • (502) 874-8200

KFC Emails:

Customer Service
KFC Foundation, Ordering App, Shop
Legal
Copyright Infringement Inquiries, Trademark Inquiries
Media
Opt-in to Marketing Emails
letstalk@kfc.com
kfcgenerallegalmailbox@yum.com
Dispute with KFC
privacy@kfc.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 225-5532
US
Total calls: 9 269 Issues resolved: 524 Last call: Mar 27, 2024

What Is the KFC Customer Service Phone Number?

The KFC customer service can be reached at 1-800-225-5532, which is available 24 hours. You can contact this KFC customer care number for any inquiries or order issues you might have. When giving the call, make sure that you have the details such as order number, order details, and store location. This will assist KFC customer care in quickly looking into the order detail from the respective area. If you have to file any complaint regarding any of the issues, you can use this number and register a complaint. So whether you wish to call at night or daytime, this KFC helpline number is always available to provide you with the required assistance.

What Is the KFC Corporate Email Address?

At present, the KFC customer service team has no public email that customers can reach out to clear their inquiries and resolve their problems. If you are looking to contact customer care support, you have to give them a call on the KFC helpline number. The second approach to reach KFC corporate office is to visit their official website and go to the Contact Us section. You will be presented with a form to fill out where you can give feedback or put forth any query. The form is quite thorough, and you can tick the boxes to mention if you have a problem with dining in, restaurant, delivery, or drive-thru. Once you detail your concern, you can submit it.

After your ticket is submitted, you will hear back from KFC customer service at the earliest. On the same page, you also have the option for 'Virtual Assistant.' A chat box opens once you click on it. Then you can inquire about your order, delivery, or any other issues.

What Are KFC Head Office Business Hours?

If you would like to contact the KFC Head Office during their business hours to expedite your concerns or complaints, you can reach out to them from 7 AM to 11 PM EST. While the head office does not provide 24 hours, they are open seven days a week. Any complaint that you have can be lodged during these operational hours at the head office. But this doesn’t mean that you cannot call their 24-hours hotline number or fill out the form available on their website. Also, this wide range of operational hours means that KFC customer care can offer their assistance to a vast pool of customers from different time zones.

PissedConsumer Club

Contact Information

KFC Website:

KFC Help Center:

Corporate Office Address:

KFC Corporation
1900 Colonel Sanders Ln
Louisville, Kentucky 40213
United States

Other Info (opening hours):

Mailing Address:

Copyright Agent

1441 Gardiner Lane

Louisville, KY 40213

United States


Other Location:

Kentucky Fried Chicken Canada Company

191 Creditview Rd., Ste 100

Vaughan, ON L4L 9T1

Canada

More contact details

KFC Customer Service Reviews

1.5 / 5
Poor
Terri D Ris
Unsatisfactory
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

Horrible store. Trash all over dining room floor.

Trash not taken out. Dirty tables ALL OF THEM!!!
Lacked customer service!

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Gayashri S
Poor quality and hygiene standards of KFC Sri Lanka

Being a loyal KFC finger licking good fan , I thought its my duty to bring to your notice the poor quality standards KFC is maintaining in Sri Lanka . There are numerous occasions I have experienced sub standard products at local KFC , however being a KFC customer when ever I travel to other parts of the world , its pathetic to notice the sub standard products and poor customer care we get at Sri Lankan KFC outlets in comparison to superior quality , lovely service you get in other parts of the world .
Today marks an important day in Sri Lanka , where McDonalds global has pulled out from its local franchisee in Sri Lanka due to poor hygiene and quality standards they maintain. This news is all over the social media platforms and most people surprised that why KFC doesnt take actions on local franchisee for similar conduct .
In fact there was a recent complaint on one KFC outlet in colombo serving rotten chicken bucket to a customer where he had gone and complained to local public health inspectors , where they went and sealed the outlet and seized its operations.
I strongly suggest that KFC regional/ global team should immediately conduct an impartial investigation , survey to understand the honest customer opinion on your valuable brand and take corrective to actions to uphold your global standards in Sri Lanka and provide a quality/ tasty product to your beloved customers .

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Jane S Rxo
I feel like overall; the Company is not “up to par”.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Normally my experience has been good; but, on this particular day it was very unsatisfactory. Service was slow, the lady at the window was rude and my meal order was wrong.

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Liat Unc
Poor quality food

Poor. I advised you of a quality issue at your painted post location.
The coating is not up to the original KFC standards and I thought by pointing this out you may want to address it

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How Good is KFC's Customer Service?

Ameliana Tfs
Ameliana Tfs
Feels Disappointed | Mar 26, 2024

Sent to different agents with no resolution

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Briella Vak
Briella Vak
Feels Disappointed | Mar 25, 2024

Bad experience rude workers

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Lekeisha Rzw
Lekeisha Rzw
Feels Satisfied | Mar 24, 2024

It was great quick turn around however I wasn't fully compensated for the issue.

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Raylee Nqh
Raylee Nqh
Feels Disappointed | Mar 12, 2024

Always something from the 3 I have been to. 2 are in vermont barre and saint albans. The other is in West Lebanon new hampshire. Either don't have it our chicken is dry or raw. Never get it resolved kfc never contacts you or refunds. When I asked for my money back didn't even bite into my food I was told no.

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Xianna Emb
Xianna Emb
Feels Disappointed | Mar 06, 2024

Good and friendly and cursity

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Leshay Iyo
Leshay Iyo
Feels Disappointed | Mar 02, 2024

You are not allowed to get the pieces of chicken you ask for. I think if you are paying for something you should get what you want.

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Summary of KFC Customer Service Calls

10.7K TOTAL
CALLS
03:50 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call KFC?

Staff Question:

  • “Service complaint”
  • “Bad service at one of your resturant”
  • “KFC in Orangeburg South Carolina manager cursed me for no reason. I just ask can I talk to her and she just began to cursed me o”

Product/ Service Question:

  • “Missing food wrong food”
  • “I ordered food at the kwabenya branch around 4:48 as at 7:22 I haven't received it.”
  • “Complaint food”

Employment Question:

  • “Paycheck”
  • “W2”
  • “To get my W2s”

Shipping and Delivery Question:

  • “Did not receive my food”
  • “Wrong order”
  • “I have not received my W2”

Request for Information Question:

  • “Complaint about my meal very unacceptable”
  • “To voice concerns about local kfc store”
  • “About my food”

Payments and Charges Question:

  • “Charges on card”
  • “I ordered 12 piece chicken wings and was charged the same for as 12 piece chicken. The wings are not the same as chicken pieces”
  • “Fraudulent”

Refund Question:

  • “Refund on app”
  • “Refund order”
  • “Still No refund for the food that was not delivered”

Cards Question:

  • “Credit card”
  • “Money taken off my card”
  • “Gift card”

Activation/ Cancellation Question:

  • “My order was sent to the wrong KFC and I would like to cancel”
  • “Cancel an order”
  • “My order is cancel and I need my refund”

Account Question:

  • “The amount was deducted from my account but the order was not placed.”
  • “Account”
  • “The two entrance one is blocked by all the cars from the business next to KFC the autobody shop I'm stuck you seen one entrance I was gonna turn around I can use the other entrance because they're blocking KFC doesn't do anything about it,”

Return/ Replace Question:

  • “Still waiting on return call from corporate from incident on 9-29-23. I've been asking for refund and no one has called me.”
  • “Return of my money”
  • “To replace my voucher that expired”

Website/ Application Question:

  • “App”
  • “App issues”
  • “I visited your site and I saw a number that that's Yussif. I want to make a delivery I should go. I made a delivery and a big cities for chips chicken and Krushers now am calling thr man he doesn't pick and hangs the call”

Other Question:

  • “Wouldn’t serve me”
  • “Compant”
  • “Favorites”

About

Related Companies

Yum, Pizza Hut, Taco Bell, Long John Silvers, KFC South Africa

Summary

KFC Corporation is an American company. The company is based in Louisville, Kentucky. KFC Corporation was founded by Colonel Harland Sanders. At the present time, KFC Corporation is the leading and most popular chicken restaurant chain in the whole world. KFC menu includes: Original Recipe chicken, Extra Crispy chicken, Twister, Colonel's Crispy Strips chicken with homestyle sides and other dishes. The company operates more than eleven thousand restaurants in eighty countries all over the world. KFC Corporation is a part of Yum! Brands, Inc. Yum! Brands, Inc. is the largest restaurant system in the world. In 2007, KFC introduced a new recipe that contains zero grams of trans fat per serving.

KFC reviews and complaints

KFC is ranked 99 out of 440 in Fast Food category

Area Served

USA, Canada, Other, Asia, Worldwide

Payment Methods

MasterCardVISAAmerican ExpressDiscover

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