Contact KFC Customer Service
KFC Phone Numbers and Emails
Toll-Free Number:
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(800) 225-5532US
Customer Service:
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(866) 364-0862Canada
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(800) 248-5092KFC Foundation
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(765) 674-1574
KFC Emails:
KFC Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KFC Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KFC is 8002255532. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as KFC may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KFC Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KFC is 8002255532. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as KFC may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call KFC mainly because of staff, product/ service, shipping and delivery.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact KFC is copyright@kfc.com. 30% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
KFC Website:
KFC Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Copyright Agent
1441 Gardiner Lane
Louisville, KY 40213
United States
Other Location:
Kentucky Fried Chicken Canada Company
191 Creditview Rd., Ste 100
Vaughan, ON L4L 9T1
Canada
KFC Customer Service Reviews
Greetings,
I had the sincere pleasure of visiting your KFC restaurant in Orange City, Florida, 32763, USA, on Saxon Blvd. I witnessed an excellent team of employees and Manager! The entire team worked hard, was polite, was professional, served many roles including excellent customer service, and made excellent food! I ordered twice via app and once at the counter. Melissa, the Manager, leads by example! Melissa worked alongside her team fulfilling orders and serving customers. I provided feedback to Melissa about specific, positive observations that I had about each team member!
Leon, the Manager-in-waiting, was polite, efficient, friendly and interacted with customers extremely well. Leon filled orders and delivered orders to customers waiting outside. Andre prepped the orders and worked diligently 'behind the scenes'. Although, Andre's contributions to the team were still very well observed! Larry, the cook, was amazing!! I willingly chose to wait for freshly cooked food and Larry kept me fully informed about the time remaining to wait until my order was ready. Larry also assisted me in taking positive feedback about the team while I was in the restaurant.
Fantasia worked the drive-thru. I witnessed Fantasia work quickly and efficiently, fulfilling orders and treating customers well! Fantasia asked her customers if she could provide them with anything else. Dee was on the pack line and was seamless with fulfilling orders! Even though Dee is a bit quiet and shy, Dee still interacted very well with the team members as well as the customers.
Then, there is Ana!! Ana is the Cleaning Captain. Ana did it all! I was greeted by Ana upon arrival. Ana took customers' orders. Ana filled orders and delivered the orders to customers waiting outside! Ana cleaned windows, tables, and floors. Ana made the bathrooms spotless! The entire restaurant smelled clean because of Ana!!! Ana was respectful, polite, helpful, concerned, provided excellent customer service, was speedy and efficient, and was welcoming to every customer. Ana asked every customer in the dining area how they were enjoying their meals and if Ana could bring them anything.
Unfair work environment. Manger made gee self out to be someone she wasn't cut my hours over something had nothing to do with me
I placed an order at the KFC on the app on 8/9/2024. The order was using points I had on the app.
I tried to use 1000 points on the chicken sandwich combo meal. Every time I ordered, the order would cancel by itself. I showed the cashier my points and told her what I was ordering. I ordered 3 times and tried to redeem my points, and it cancelled every time.
I called customer service while at the restaurant. The guy I talked to was useless, absolutely the worst customer service I've ever had! He said there was nothing he could do. I asked for him to add points to my account.
He said he couldn't. I was upset and hung up. I asked the lady if I ordered a chicken sandwich without the rewards, could I get a free drink with it for all the hassle I was going through. She said, 'No Sir, I can't do that.' I was absolutely furious!
Who is teaching customer service for your company? Whoever it is, they are doing a terrible job!
I demand good customer service when I spend my money! This was the one on Judge Ely in Abilene, Texas.
How Good is KFC's Customer Service?
Summary of KFC Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call KFC?
Staff Question:
- “Poor service, food came out cold”
- “Rude service”
- “Complaint on service”
Product/ Service Question:
- “Didn't recieve product”
- “Money paid food not received”
- “Complaint food”
Employment Question:
- “My paycheck”
- “401 k”
- “My w2 got sent to the wrong address”
Shipping and Delivery Question:
- “Missing order”
- “Missing items in my order”
- “It's been a month and still have not received my refund”
Request for Information Question:
- “Complaint about an order”
- “I need to talk to someone please”
- “Complaint about an order and the food”
Payments and Charges Question:
- “Why doesn't any one honor the text coupons”
- “Why is our KFC not taking the coupons that was sent out in the paper and they honored them last week and do not expire until 9/14”
- “Payment taken from both cards”
Refund Question:
- “Meal was no good when a refund”
- “Refund order”
- “Refund”
Cards Question:
- “Are gift cards sold in kroger, target, or walmart”
- “I Gave kfc my card bank card h she did NOT GIVE ME A RECIPE OK.”
- “Credit card”
Activation/ Cancellation Question:
- “Interview Cancelled”
- “My order was sent to the wrong KFC and I would like to cancel”
- “Cancel an order”
Account Question:
- “Closed at 6:30 when sign on door says 10”
- “My check is not in my account”
- “Portal login”
Website/ Application Question:
- “My complain is regarding one of my order that in your official website there is an order of rs 299 in that I was getting 8 chickens plus unlimited diet coke but when I went to the store of KFC in galaxy Mall Chitra more Asansol there the staff name A”
- “App”
- “Kfc app or application is stupid”
Return/ Replace Question:
- “Still waiting on return call from corporate from incident on 9-29-23. I've been asking for refund and no one has called me.”
- “Return of my money”
- “To replace my voucher that expired”
Other Question:
- “Parvesh behal”
- “Mi comida esta cruda tengo fotografias”
- “Complant on the store Farmington maine”
Compare KFC To
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