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Contact KFC Customer Service

KFC Phone Numbers and Emails

Toll-Free Number:

  • (800) 225-5532
    US
Call customer service
Send Message

Customer Service:

  • (866) 364-0862
    Canada
  • (800) 248-5092
    KFC Foundation
  • (765) 674-1574

Media:

  • (502) 874-8200

KFC Emails:

Customer Service
KFC Foundation, Ordering App, Shop
Legal
Copyright Infringement Inquiries, Trademark Inquiries
Media
Opt-in to Marketing Emails
letstalk@kfc.com
kfcgenerallegalmailbox@yum.com
Dispute with KFC
privacy@kfc.com
Privacy Inquiries
Is this your business?

How to Contact KFC?

Most Popular Number:

(800) 225-5532
US
Total calls: 9 995 Issues resolved: 561 Last call: Jul 7, 2025
author avatar
PissedConsumer Reporter

The KFC customer service can be reached at 1-800-225-5532, which is available 24 hours. You can contact this KFC customer care number for any inquiries or order issues you might have. When giving the call, make sure that you have the details such as order number, order details, and store location. This will assist KFC customer care in quickly looking into the order detail from the respective area. If you have to file any complaint regarding any of the issues, you can use this number and register a complaint. So whether you wish to call at night or daytime, this KFC helpline number is always available to provide you with the required assistance.

At present, the KFC customer service team has no public email that customers can reach out to clear their inquiries and resolve their problems. If you are looking to contact customer care support, you have to give them a call on the KFC helpline number. The second approach to reach KFC corporate office is to visit their official website and go to the Contact Us section. You will be presented with a form to fill out where you can give feedback or put forth any query. The form is quite thorough, and you can tick the boxes to mention if you have a problem with dining in, restaurant, delivery, or drive-thru. Once you detail your concern, you can submit it.

After your ticket is submitted, you will hear back from KFC customer service at the earliest. On the same page, you also have the option for 'Virtual Assistant.' A chat box opens once you click on it. Then you can inquire about your order, delivery, or any other issues.

If you would like to contact the KFC Head Office during their business hours to expedite your concerns or complaints, you can reach out to them from 7 AM to 11 PM EST. While the head office does not provide 24 hours, they are open seven days a week. Any complaint that you have can be lodged during these operational hours at the head office. But this doesn’t mean that you cannot call their 24-hours hotline number or fill out the form available on their website. Also, this wide range of operational hours means that KFC customer care can offer their assistance to a vast pool of customers from different time zones.

KFC Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • KFC Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call KFC is 8002255532. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as KFC may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

KFC Website:

KFC Help Center:

Corporate Office Address:

KFC Corporation
1900 Colonel Sanders Ln
Louisville, Kentucky 40213
United States

Other Info (opening hours):

Mailing Address:

Copyright Agent

1441 Gardiner Lane

Louisville, KY 40213

United States


Other Location:

Kentucky Fried Chicken Canada Company

191 Creditview Rd., Ste 100

Vaughan, ON L4L 9T1

Canada

More contact details

KFC Customer Service Reviews

1.5 / 5
Poor
GlenP H
Horrible service. Mission impossible trying to get a hold of a number that’s useful and address or an email address with KFC. Even though the customer service rep was pleasant, was in rush
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Horrible. agent was not interested in the ticket number.

Or the entire complaint. Didnt seem familiar. What an email address was. Oh yeah the email is kfc.com.

I informed her thats not an email.

She said she thought it was. I did get out of her that she was in the Philippines however Id still think that she would know what an email is.

Karen R Xzx
Looking for credit back to my account
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

First of all I have never in my life ordered ANYTHING ON YOUR WEBSITE. I ORDERED ON Tuesday so I could get 2 -8 pce special buckets of chicken for my 6th grade students, only after i clicked on the button for the special.

I also ordered myself a 2 pice mean. I did npt see any discount so I figured that when I paid on final page that the discount would come off my total. However it did NOT. So, the order was $53.00 which was ABSURD.

A coworker went to pick up for me & asked why I didn't get the discount online and the employee said that some states only had that special. THEN WHY WAS THE SPECIAL YOUR WEBSITE. My coworker then asked if her ordered the same thing that could he get the Tuesday chicken bucket deal for only $10.00 each and they sold it to him. He called and told me that the employee told him to tell me to CANCEL THE ORDER FOR A REFUND.

SO, I CALLED THE KFC CUSTOMER SERVICE & THE LADY TOLD ME THAT I COULD NOT CANCEL IT & THAT I DID NOT GET THE $10 PER BUCKET PROMOTION BECAUSE I ORDERED A 2 PICE MEAN WITH IT, WHICH THE SITE NEVER SAID THAT THE PROMOTION WAS NOT VALID WITH ANY OTHER PURCHASED...WHICH IS DUMB. YOUR STORE PERSON AND THE CUSTOMER PERSON ARE SAYING 2 DIFFERENT THINGS. NOWHERE ON THE WEBSITE SAID ANYTHING ABOUT IF I ORDERED MORE THEN I WOULDN'T GET THE TUESDAY DISCOUNT. THEN THE CUSTOMER SERVICE LADY SAID THAT ONCE THEY DETERMNIED IF I PICKED UP THE ORDER, THEN SHE WOULD CREDIT BACK MY CREDIT CARD FOR THE FULL AMOUNT.

AS OF 6/4/25 I HAVE NOT SEEN ANY CREDIT BACK ON MY CREDIT CARD.

PLEASE EMAIL ME AT Theroybalbunch@***.com with a receipt of the credit back to my card please. THANK YOU
KAREN ROYBAL

Akilah Cog
I didn't understand what happened and I still don't!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No good and that particular store was filthy. I don't know what happened about that particular deal but that's what I was after and I didn't get it, but now I know for a fact on Tuesdays there is eight pieces of chicken for $10.

But it was Tuesday when I went and I couldn't get it. WTH?

Akilah Cog
No good

I went to Kentucky fried Chicken for 8-piece $10 deal. The employees couldn't find the deal at that moment.

One girl said we don't have it anymore.

Well that was BS apparently and I ended up spending three times what I wanted to because I promised my friend some KFC. I called KFC and got some BS and didn't get any coupons or whatever for going through my trouble.

How Good is KFC's Customer Service?

Melinda P Ffg
Melinda P Ffg
Feels Disappointed | Apr 08, 2025

Went to the KFC and was told they had no extra crispy chicken, again. Would have to wait 20 minutes. Okay so I park and wait for 30-40 minutes. I went inside and asked about the order. Counter person checked and told me it still wasn’t ready. Asked to speak to a manager. I could see her behind the service line. She refused to speak with me. As I was waiting I observed a worker getting an order of mashed potatoes ready. She used a scoop to put them into container. I guess it wasn’t full enough so she DIPS HER HAND INTO THE POTATOES and puts more in the bowl. Apparently excess was on the outside of the bowl and she wiped the rim with a dirty cloth and dropped it on the counter for future use! I know that is against the health code in this state! Another employee got a bucket of chicken out of the warmer for someone and went to give it to them and then came back after a minute and put the order BACK into the warmer to sell it to someone else.
The manager finally came out and was not helpful at all. I admit I was very angry and as I spoke to her the woman from the drive thru advanced toward me yelling and said, you don’t talked to my sister like that”.
I am in my mid 70’s and I was very frightened by her actions. Is this the policy of KFC? Do they think a 30-40 minute wait is okay? Do they feel using their hands to fill a bowl is okay? Is it okay for the employees to frighten an old lady? Whatever happened to customer service and being polite?
If you are okay with rude employees and health code violations and long waits by all means please visit the KFC on Bloomfield Rd in Macon.

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Eeshan Fus
Eeshan Fus
Feels Disappointed | Nov 26, 2024

The KFC customer representative was great and did her job well but I cannot recommend the store on State Street.

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Linda H Xwt
Linda H Xwt
Feels Satisfied | Nov 22, 2024

Absolutely horrible

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Keefer Nuv
Keefer Nuv
Feels Disappointed | Nov 17, 2024

My KFC experience at the particular location, 5220 W. Centinela, LA CA has been horrible every time I’ve gone there. Their customer service especially at the drive thru need some people who know how to be courteous and respectful.

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Rondale Lst
Rondale Lst
Feels Neutral | Oct 08, 2024

Really Good

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Audric Lpt
Audric Lpt
Feels Disappointed | Oct 05, 2024

This time and last 1/ months ago terrible.
KFC have failed now in NZ market in my eyes and others

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Summary of KFC Customer Service Calls

11.5K TOTAL
CALLS
03:49 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call KFC?

Product/ Service Question:

  • “Upset customer”
  • “Complaint”
  • “Not happy with KFC I waited an hour for food”

Staff Question:

  • “Customer service always slow sat in line 45 minutes last week today at 9:00 I was told no cream potatoes no chicken pot pies when I asked for a GM number the store did not have a GM I can be reached at that number”
  • “Unsatisfactory results from store manager”
  • “Kfc in fort Stockton Texas needs to be shut down immediately they all do drugs their even the general manager”

Request for Information Question:

  • “Order not confirmed amount deducted”
  • “I want to know what happened to the complaint I made”
  • Questions and complaints

Shipping and Delivery Question:

  • “Missing order”
  • “Order not received”
  • “I didn't get paid”

Employment Question:

  • “W2”
  • “W-2”
  • “An employee is not doing a good job this is not good for any customer she needs to leave”

Payments and Charges Question:

  • “Improperly billed”
  • “Got a.liver dinner 4 pieces of liver I paid good money for this”
  • “Yes my name is John Craig I went to the KFC last night and order your special eight pieces for $10 the young lady took my money told me to drive around to the front she'll bring it out to me but she was bringing everybody's chicken and she failed to”

Refund Question:

  • “Refund policy”
  • “I want my money back”
  • “Refund the money”

Account Question:

  • “Because every time I go out here to KFC and Frankfort Kentucky on 1471 Versailles road at 9:00 all your doors are locked and you can't order nothing to eat when you don't close at 10:00 I mean if y'all don't want to serve people shut the damn place d”
  • “Hello with promo code”
  • “Stor forgot my food”

Cards Question:

  • “Are gift cards sold in kroger, target, or walmart”
  • “I Gave kfc my card bank card h she did NOT GIVE ME A RECIPE OK.”
  • “Credit card”

Return/ Replace Question:

  • “Incorrect order”
  • “Issue with cell number. Need to change”
  • “Still waiting on return call from corporate from incident on 9-29-23. I've been asking for refund and no one has called me.”

Website/ Application Question:

  • “Application”
  • “Pensacola, Florida sites”
  • “App”

Activation/ Cancellation Question:

  • “To cancel my order didn’t have my food”
  • “Interview Cancelled”
  • “My order was sent to the wrong KFC and I would like to cancel”

Other Question:

  • “Wonder about KFC in my town Belfair Wa”
  • “Bad visit 2 times”
  • “Store refusing to serve customers after having a special guest vouch”

Compare KFC Customer Service To

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