Contact KFC Customer Service
KFC Phone Numbers and Emails
Toll-Free Number:
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(800) 225-5532US
Customer Service:
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(866) 364-0862Canada
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(800) 248-5092KFC Foundation
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(765) 674-1574
KFC Emails:
How to Contact KFC?
Most Popular Number:
| Total calls: 9 995 | Issues resolved: 561 | Last call: Jul 7, 2025 |
KFC Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KFC Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KFC is 8002255532. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as KFC may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KFC Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KFC is 8002255532. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as KFC may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call KFC mainly because of product/ service, staff and request for information.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact KFC is copyright@kfc.com. 27% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
KFC Website:
KFC Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Copyright Agent
1441 Gardiner Lane
Louisville, KY 40213
United States
Other Location:
Kentucky Fried Chicken Canada Company
191 Creditview Rd., Ste 100
Vaughan, ON L4L 9T1
Canada
KFC Customer Service Reviews
Horrible. agent was not interested in the ticket number.
Or the entire complaint. Didnt seem familiar. What an email address was. Oh yeah the email is kfc.com.
I informed her thats not an email.
She said she thought it was. I did get out of her that she was in the Philippines however Id still think that she would know what an email is.
First of all I have never in my life ordered ANYTHING ON YOUR WEBSITE. I ORDERED ON Tuesday so I could get 2 -8 pce special buckets of chicken for my 6th grade students, only after i clicked on the button for the special.
I also ordered myself a 2 pice mean. I did npt see any discount so I figured that when I paid on final page that the discount would come off my total. However it did NOT. So, the order was $53.00 which was ABSURD.
A coworker went to pick up for me & asked why I didn't get the discount online and the employee said that some states only had that special. THEN WHY WAS THE SPECIAL YOUR WEBSITE. My coworker then asked if her ordered the same thing that could he get the Tuesday chicken bucket deal for only $10.00 each and they sold it to him. He called and told me that the employee told him to tell me to CANCEL THE ORDER FOR A REFUND.
SO, I CALLED THE KFC CUSTOMER SERVICE & THE LADY TOLD ME THAT I COULD NOT CANCEL IT & THAT I DID NOT GET THE $10 PER BUCKET PROMOTION BECAUSE I ORDERED A 2 PICE MEAN WITH IT, WHICH THE SITE NEVER SAID THAT THE PROMOTION WAS NOT VALID WITH ANY OTHER PURCHASED...WHICH IS DUMB. YOUR STORE PERSON AND THE CUSTOMER PERSON ARE SAYING 2 DIFFERENT THINGS. NOWHERE ON THE WEBSITE SAID ANYTHING ABOUT IF I ORDERED MORE THEN I WOULDN'T GET THE TUESDAY DISCOUNT. THEN THE CUSTOMER SERVICE LADY SAID THAT ONCE THEY DETERMNIED IF I PICKED UP THE ORDER, THEN SHE WOULD CREDIT BACK MY CREDIT CARD FOR THE FULL AMOUNT.
AS OF 6/4/25 I HAVE NOT SEEN ANY CREDIT BACK ON MY CREDIT CARD.
PLEASE EMAIL ME AT Theroybalbunch@***.com with a receipt of the credit back to my card please. THANK YOU
KAREN ROYBAL
No good and that particular store was filthy. I don't know what happened about that particular deal but that's what I was after and I didn't get it, but now I know for a fact on Tuesdays there is eight pieces of chicken for $10.
But it was Tuesday when I went and I couldn't get it. WTH?
How Good is KFC's Customer Service?
Summary of KFC Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call KFC?
Product/ Service Question:
- “Upset customer”
- “Complaint”
- “Not happy with KFC I waited an hour for food”
Staff Question:
- “Customer service always slow sat in line 45 minutes last week today at 9:00 I was told no cream potatoes no chicken pot pies when I asked for a GM number the store did not have a GM I can be reached at that number”
- “Unsatisfactory results from store manager”
- “Kfc in fort Stockton Texas needs to be shut down immediately they all do drugs their even the general manager”
Request for Information Question:
- “Order not confirmed amount deducted”
- “I want to know what happened to the complaint I made”
- Questions and complaints
Shipping and Delivery Question:
- “Missing order”
- “Order not received”
- “I didn't get paid”
Employment Question:
- “W2”
- “W-2”
- “An employee is not doing a good job this is not good for any customer she needs to leave”
Payments and Charges Question:
- “Improperly billed”
- “Got a.liver dinner 4 pieces of liver I paid good money for this”
- “Yes my name is John Craig I went to the KFC last night and order your special eight pieces for $10 the young lady took my money told me to drive around to the front she'll bring it out to me but she was bringing everybody's chicken and she failed to”
Refund Question:
- “Refund policy”
- “I want my money back”
- “Refund the money”
Account Question:
- “Because every time I go out here to KFC and Frankfort Kentucky on 1471 Versailles road at 9:00 all your doors are locked and you can't order nothing to eat when you don't close at 10:00 I mean if y'all don't want to serve people shut the damn place d”
- “Hello with promo code”
- “Stor forgot my food”
Cards Question:
- “Are gift cards sold in kroger, target, or walmart”
- “I Gave kfc my card bank card h she did NOT GIVE ME A RECIPE OK.”
- “Credit card”
Return/ Replace Question:
- “Incorrect order”
- “Issue with cell number. Need to change”
- “Still waiting on return call from corporate from incident on 9-29-23. I've been asking for refund and no one has called me.”
Website/ Application Question:
- “Application”
- “Pensacola, Florida sites”
- “App”
Activation/ Cancellation Question:
- “To cancel my order didn’t have my food”
- “Interview Cancelled”
- “My order was sent to the wrong KFC and I would like to cancel”
Other Question:
- “Wonder about KFC in my town Belfair Wa”
- “Bad visit 2 times”
- “Store refusing to serve customers after having a special guest vouch”
Compare KFC Customer Service To
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