Jenny M Bkr

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Verified Buyer
| map-marker Nashville-Davidson, Tennessee

Dissatisfaction with my order

KFC - Dissatisfaction with my order
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KFC - Dissatisfaction with my order - Image 3
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I paid $12.01 for 5 piece tenders and fries. The chicken strips were so small they looked like nuggets! They were mostly breading and skin and fat. There was barely a bite of chicken out of all 5 strips! Im so disappointed and upset because I never eat fast food anymore. This was a once a month treat.
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Loss:
$12
Pros:
  • Can serve good food depending on the location you choose
Cons:
  • Do not respond to complaints of dissatisfaction

Preferred solution: Full refund

User's recommendation: Go to a different restaurant to get food to eat.

Loreli Ujg

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Verified Buyer
| map-marker Hartebeespoort, North-West

Horrible food

KFC - Horrible food
KFC - Horrible food - Image 2
KFC - Horrible food - Image 3
KFC - Horrible food - Image 4
The chicken I purchased looked like it was refried chicken from last night. I was highly disappointed with the quality of the food I purchased. I was eating on the go and was not able to finish eating my food after trying it.
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Pros:
  • When cooked right food is good
Cons:
  • Poor customer service

Preferred solution: Fix the issue before someone gets sick

User's recommendation: Serve fresh chicken

Anonymous
map-marker Liberty, Missouri

Burned in drive thru

Talked to Hr lady was shocked by what I told her now waiting on her higher up folks to get back with me ! I NEED MY CAR CLEANED !!!
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Doreen C Rnk

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Verified Reviewer

Health and safety and now on hold for 30 minutes! Unacceptable on both!

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Ordered Uber eats kfc, the sweet tea that was for my 12 year old was not sealed in a bag or a sealed cup. The driver handed it to me.

Anything could have been put into my sons drink!!! Unacceptable and negligent on KFCs part. What if the driver spiked my 12 year olds drink? How can a cup not be sealed.

I might take this up legally now because I have been on hold for 29 minutes after the customer service agent took all my info and then surprisingly I had to be transferred.

29 minutes later, still holding. Your entire company is a shot show down to your policies.

I truly have a legal case for stupidity!!!

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Loss:
$28
Cons:
  • Drinks are not sealed

Preferred solution: Policy change!!! Seal your drinks!

User's recommendation: Never

Cynthia B Vja

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Verified Reviewer
| map-marker Marshall, Texas

Complaints

Hello i went Kentucky fried chicken sunday bout 8pm and got horrible food and service.the corporate needs to investigate these reviews or close down or hire new people.my food was uncooked and rude managers there.they is bringing down this restaurant and im not the only one complaining i called 3 times about my food they hung up in my face i just wanted my refund back.
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Preferred solution: Full refund

Jordan P Xoa

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Verified Reviewer
| map-marker Alberton, Gauteng

Bad customer n food services

I have found feathers in the chicken, and it's always oily and bad service and the store manager did not get back to me just read my msg and not reply we as a weekly customer at that store is very upset because we work very hard for our money and to pay for oily and chicken with feathers is not expected from KFC

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User's recommendation: I with not buy at that store for the service and chicken is bad and I'm not have cause I have used alot of money in that store and we was not happy

2 comments
Guest

Please do something about the manager in Appleton Wisconsin my boy friend called in because our car won’t start threating him for his job if he didn’t show remind you that we living half and hour by highway we would go to work if we lived in town but we don’t we don’t have family near by so it’s not like it’s something we can fix right away we have to find someone to come down and help and on top of that it’s snowing all day I can’t believe that you guys don’t have any respect or the decency to allow us to take care of things like that that can happen to everyone. Even my job told me to say home because they understand just hearing this is just really disgusting I will be letting everyone know how you guys treat your employees

Guest
reply icon Replying to comment of Guest-2289777

Sounds like there is multiple stories going on at once. This looks made up. What are you trying to hide

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Jersey Xip
map-marker Los Angeles, California

All the chicken was burning so crispy that it was about to break my teeth

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I went to Kentucky fried chicken in Jackson California to get some lunch about two weeks ago on a really hot day with my dog in the truck thinking it would be quick just to pick it up. Take it home and eat.

Once I got home and open the food up and start eating it, I realized that it was all ruined because it was overcooked and the chicken breading was so hard.

You can break your teeth on it. Theres no way I was gonna eat that I search for a few pieces that I could find to eat, but there was nothing Like the biscuits or the red threw all the food away and I was pissed off and told myself I was gonna go back there and demand a refund

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User's recommendation: Don’t go to the KFC in Jackson. They don’t know how to cook for a chicken there.

Kevin R Plp

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Verified Reviewer
| map-marker Louisville, Kentucky

Very dissatisfied

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KFC - Very dissatisfied
Updated by user May 02, 2023

Not at all

Updated by user May 02, 2023

Not resolved at all

Original review May 02, 2023
Well for number one I had to wait in the Drive-Thru where you order at the speaker for over 20 minutes yes I know why did you wait that long or why didn't you go somewhere else it's because I want to Kentucky fried Chicken and once I asked the attendant are you ready yet you have to wait I can't do all of this by myself trying to get upgrade well it wasn't my fault then I waited another 10 minutes finally got to where I paid for my order and asked for the manager's name they would not give me the manager's name they just gave me the store number restaurant k750039 **** Preston highway ticket number 1632 at 8:42 p.m. the things that I wanted to order on my own for my order either there was out or didn't have it anymore once I did get my order and got home it was completely not what I ordered that's what made me pissed
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Loss:
$9

Preferred solution: A real meal a real meal

User's recommendation: Find another Kentucky fried Chicken at a different location

Rohith Tdw

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Verified Reviewer
| map-marker Tirupati, Andhra Pradesh

Tandoori mayo was expired

KFC - Tandoori mayo was expired
KFC - Tandoori mayo was expired - Image 2
Updated by user Oct 10, 2023

I need refund

Original review Oct 03, 2023
I am ordered bone less chicken strips.it was good but the tandoori was really expired i forgot to check it before to it..
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Robert R Exw

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Verified Reviewer
| map-marker San Antonio, Texas

Workers dress code

At KFC in Austin, Texas employees are allowed to wear their pants below their butts is that appropriate in the restaurant industry? Is that even OK my health code I know it sure is an OK for when I walk in and purchase food and when the gentleman turns around I noticed his pants or halfway below his butt, I ask him to pick it up he threatens me is that OK?
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Lori T Nvi

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Verified Reviewer
| map-marker Lebanon, Oregon

Major complant

Dear KFC I'm emailing you to complane about a store of yours in Lebanon Oregon I came threw your drive threw on 8/26/23 about 6:30 iam a RN at the hospital an went to pick up some dinner for me an my co workers at the hospital we work long hours an love your food but not on this day it was everything but good I ordered a 20 price family meal I ordered extra crispy got orinal the patoes were warm the gravy was cold to the touche Cole slaw was runny watery the biscuits were hard the whole meal was not good at all I just thought you should know this about your store here in Oregon I called the store to complane but got no awncer three times that night I called an got no awncer the whole meal was ruined so we all went back to work an ate out of our cafeteria very disappointed in your store the qauilty was horiable an comstomer services was the same I would like to have it all replaced if possible spent good money on poor quality please respond asap thank you Lori thomason R.N

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User's recommendation: Beware

James L Cuj

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Verified Reviewer
| map-marker Brownwood, Texas

No veterans discount

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Dropped the veterans discount, no signs to tell about dropping the discount and no reasonable answer why it was dropped
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User's recommendation: Reinstate the veteran discount

Richard B Gzq

Appalling Customer Service - Not answering their phone and no satisfactory way to pay online.

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Updated by user Jul 12, 2023

I misrepresented the Dunkeld Road Perth Phone Number - Area code is of course 01738 (not 01737) = the phone number is available online - if I reproduce it here some of it might get asterisked out and so I will present it as 2 3 digit triplets 580 and 498

Original review Jul 12, 2023
We tried to place an order and pay online but there was no option to do that - instead we were being forced into opening an account or paying via Facebook (neither of which we were prepared to do). We successfully placed an order 4 days earlier without any of this ridiculous palaver - just entered our card details and job done.

What is totally unforgivable as that we tried phoning their Perth outlet 5 or 6 times but could not get a response.

Congratulations KFC - you must be one of the few businesses in the country who go out of their way to discourage potential customers.
This is a shame as the food is good. But totally undone by pathetic customer service.
You need to change and change quickly.
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Pros:
  • Good food
Cons:
  • Poor customer service and management

Preferred solution: Apology

User's recommendation: Don't order online twice - you'd be better going down to their Dunkeld Road Perth premises in person (if you have a mobile phone handy tery phoning 01737 58**** and see what happens)

Jenn M Bph

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Verified Reviewer

Bad me menu changes

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WTF are you doing upstairs? Chicken nuggets? Bring back popcorn chicken and wedges. I would go here more if you had those items. Usually just get Taco Bell if its combined with a KFC. How much cheaper are the nuggets to produce than the popcorn chicken? Lets be honest, you made the change because its cheaper. No one will read this anyways and if some one actually does, Ill get some generic reply, thanking me for my comments even though this is a complaint. Cant wait for the chick fil A down the street to open. Bring back popcorn chicken and wedges. My kids hate the nuggets
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Cons:
  • No popcorn chicken or wedges

Preferred solution: Old menu items

Stephanie P Xxb

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Verified Reviewer
| map-marker Lee, Virginia

Dissatisfied customer

KFC - Dissatisfied customer
Updated by user May 08, 2023

For some reason my state Mississippi did not show up for location of my purchase. I selected Springfied, Va just to get my email to go through. I guess the chicken must be noted for being bad since you won't even put our state on the selection.

Original review May 08, 2023
Good afternoon,
I went to your KFC this afternoon 2730 South Frontage Road, Vicksburg, MS 39180 at 3:48pm May 8, 2023. Restaurant #E64500* * ** Ticket number 1922 and was very displeased with my food order.

The chicken was all dried out and old. No I did not check before I left the restaurant, I apparently put to much faith in the fact that I would pull up to KFC request a freshly cooked box of chicken to have for my meal. KFC use to be one of the best places to go and get chicken. Now it's nearly the worst.

I have had several orders that I was unhappy, but I keep giving you the benefit of the doubt. I don't mind spending my money, but i expect it to be good when I do. I purchased a pc meal and still had to come home and fix myself something to eat because it was to nasty to even eat. No I didn't drive back to the restaurant to go through the refund or more terrible chicken.

I wanted to get my food go home and enjoy it not go home and leave burn gas to back to get what should have been fresh and got from the start. I understand they fix batches of chicken but this looked and taste like something that had been there for days. I don't eat leftovers like that from my home, I certainly don't expect to eat left overs from a restaurant that I just paid my money for. I know you're not at fault for my food being horrible, but your franchise is.

I need KFC to start doing much better. I work hard for my money and I don't like to waste it and this was most definitely a waste!
Very unhappy customer!
View full review
Loss:
$8
Cons:
  • Old food not freshly prepared or sitting for to long

Preferred solution: Replaced fresh meal upon my return to KFC

User's recommendation: Check your food before leaving

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