Duriel Ear
map-marker Elkridge, Maryland

Restaurant 198013. No chicken 35 minuets wait

Manager Ruben call Ed it was not one of his stores nice guy not his domain so I am reposting store 198013
View full review
Reason of review:
Poor customer service
Anonymous

Stupid commercials

Your commercials are incredibly stupid! Nothing about them make me want KFC meals.
View full review
Reason of review:
Bad quality
Stay S
map-marker Warren, Michigan

BAD SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
EMPLOYEE PAMELA WAS VERY UNPROFESSIONAL AND VERY RUDE NO CUSTOMER SERVICE WHAT SOEVER
View full review
Reason of review:
Poor customer service
Estrella Gii
map-marker Amman, Amman Governorate

Humiliated In Public By KFC's Company In the City Alswayfya of Jordan

Humiliated In Public By KFC's Company In the City Alswayfya of Jordan

This is happened in the "Galoria Mall" City of Alswayfya, Amman, Jordan Thursday 15th, February 2018 Hi My Dear Sir, Greetings of the Day, I hope you in good health and wealth, I hope you do have time for me, to read my complain? I'm a customer of KFC since Started in Kuwait, then I used in USA, then I'm using in Jordan; so it's a long term relationship of customer and food service provider like KFC!

I prefer to eat KFC meals; because it's more health than hamburgers and others! February 11 the, 2018, as usual; I tried to order my meal from KFC at "Gloria Mall", Amman, Jordan; I used my Master Card to pay as usual! The transaction failed for so many times! They told me the problem is with my credit card not their machine?

But this is incorrect! The problem from their machine; not from my credit card? I tried to convince them about this; but they insist that's my credit card problem and the bank problem! The second day; I called the company responsible for the credit card machine as men-shined at the receipt!

at the end of our conversation; told me it's error of their credit card machine; and the KFC people at the restaurant; should called them to fix the problem immediately? But they don't! Then I called the KFC headquarters at Amman city, I explained my complain to her; and how this situation; embarrassment me in front of all people at the mall; the people will wondered; why his credit card denied or rejected; but in-matter-of-fact it's KFC's credit card machine's problem! Really I felt it's too humiliating of me in public?

So I asked her for apology of the "KFC Restaurant branch Manager" and a kind of refund; because when I go to the mall; as most people do; to have a good time and fun; not to have a problem and humiliation in public! She promised me; she's going to fix this issue as soon as possible; after a couple of hours called me the KFC branch manager and apologized; then he told me you do have a free meal; I went today Thursday, February 15th, 2018, to this branch and Mr. “Aymen Alshaweesh”; the KFC branch manager; asked me what i want to order; I ordered the big family's meal? then i waited the order to be ready to go; it's too late little bit?

I felt there is something wrong? Yes they need me to pay this order for 21 JD as discount and I can have free small dinner meal for 3.5 JD Dinner meal? So I refused that; then I left without taking any orders; because really I felt that I'm pretty much humiliated? Thanks for your time in reading my whole complain and I appreciated!

Have a great and nice day?

Keep in touch? My Best Regards and Wishes Engineer Khattab Omar Abuisbae President & CEO America Computer Group USA Phone number is: + (424) 777-**** Jordan Mobile #: +(962) 79-6**-**01 e-mail: PresidentCEOKhattab@***.COM

View full review
Cons:
  • Credit card machines doesnt work properly
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous

Commercials

Your commercials make me cringe. I would rather see families/ groups of friends/ single people eating your yummy food in different settings = picnics, home meals, parties, park benches, etc than to see the crap you have been showing. Give them up - they are awful and embarrassing. Make eating your product real to us not a pathetic joke. Silly is good but your commercials are beyond silly. They are loud, repetitive and annoying. I believe the Colonel Sanders is turning over in his grave and I feel sorry for his family at this point. Please - do us a favor and change your marketing strategy. Try to reach us real people out there instead of entertaining some company big-wig with a sophomoric sense of humor. Please, please, please. Here's to hoping someone listens.
View full review
Reason of review:
Bad quality
3 comments
Guest

they'd be better off just showing the old original commercials with the real Col. Sanders

Guest

I would agree with you. Bad marketing

Pooty M

turn the channel Einstein.

View more comments (2)
Sylvia R Txk
map-marker El Paso, Texas

Missing food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Missing some food went back with my receipt and was told sorry cant doing anything. But the cashier had the nerve to give a group of her friens 5 of them free food. But i cant get what i paid for aint that something.
View full review
Reason of review:
Order processing issue
Anonymous

I was trying to call in twice yes twice to complain about no

I got a $10 popcorn chicken meal and only received 3 sauces, which I didn't think was enough for that much chicken. Was calling in to find out if that was normal protocol. But each time I called in I got cut off that was twice I called in and both times was dropped
View full review
Reason of review:
Poor customer service
Thuy N Xzt
map-marker Mansfield, Texas

I didnt get my $84 worth of change back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I came to the drive-thru at Mansfield, TX location on 5/31/18 and ordered 3 #5 for a total of ~$16, gave the guy a $100 bill in exchange for my foods then drove off. I came back 2 hrs later and talked to the shift manager about the situation and hopefully we could review the tape or checked the cashier register so I can get my money back. He said the guy that took my order have already left for the day plus his cashier was balanced so nothing he could do about it, but he did ask for my number to report it to the upper manager about the camera which I gave him all my info. Waited for 3 days and no one called me back, then I decided to write a report on the main KFC website. The next day the upper manager called me back. We were back and forth for 2 days and he came back with me saying that they reviewed the video and nothing they saw on the video indicating that I gave the $100 to the guy or if the guy cheated. I asked if I could see the video and if it shows that I'm wrong then I'm willing to apologize the store for wasting everyone's time and just drop this and walk away happy otherwise I just need my exact change back. He said he tried his best but another upper level manager would not allow him to release the camera or give my money back. I am not happy with this at all. All I wanted was proven I'm wrong or give my money back because telling me they couldnt see anything on the video is to avoid working with unhappy customer...and they're willing to lose a good honest customer. Very disappointed!!!
View full review
Loss:
$84
Reason of review:
Problems with payment

Preferred solution: Full refund

Fatina Qry

Very hurt about my work experience there

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
First time working there an I think her name is Rowena she is very rude an mean I have never did anything to anyone I'm a very good work never late always on time an I so my job well I started at six months pregnant around 8 an half months pregnant I went in the hospital because of Early labor an she the store manager got very angry at me because of something I couldn't control two the second thing is when I actually gave birth witch was done by a C-section I told her I was going on maternity leave she was very upset three after giving birth I stay away for just three weeks an came back to work an found out she fired me a day later other managers were begging and pleading me to come back then now on mother's day I called eight in the morning to my store to let her know I would be able to come in because of two of my kids having stomach virus an my husband having stomach virus so she told me in her own word that if I didn't come in today I no longer have a job an I asked why an she said because everyone has to work mothers day ,? But I'm a very good worker never called out except today the whole time I've been there customer love me but I will no longer ever work for kfc again work experience there was great but working with miss rowlanda was horrible
View full review
Reason of review:
Work Experience or Job Application
10 comments
Fatina Qry

Charity hum let's see (an organization set up to provide help and raise money for those in need)Never was I in need that was my side job an no one raised money for me get your facts straight honey get off your high horse an sleep on that for a minute just because what I posted doesn't me am lac of money or need help don't judge a book by its cover I'm probably living better than you.

Ekaterini Kxo

Waaaay too much drama. Employers need their workers to show up and perform their duties.

If you can’t do that, they will replace you. They are a business, not a charity.

Fatina Qry
reply icon Replying to comment of Ekaterini Kxo

Wow a charity once again I was always at work never called out but once so once again I will say u don't know the situation that happen so stay away from the comment box why don't you go work there an see Sandra thanks you for making my day even better wow your one of those people I can tell by your comment very funny an stupid when u don't know anything have a blessed day

Fatina Qry
reply icon Replying to comment of Ekaterini Kxo

And from the sounds of it you have nothing better to do but comment on my post with negativity an dumbness when you know nothing you seem like you need a friend go be stupid dumn minded on someone post thanks Sandra I pray for people like you so sad

Guest

And I still worked there after that she begged me like everyone else to come back soon I'm confused what are you reading an having early labor is not an excuse it's something that natrually happens

Guest

From the sound of it you really didn't work there at all...and to call in on mother's day is a no no in the restaurant world..sorry, but you come off like one of those people that don't want to work and have every excuse why you cant..you were fired for not being dependable..i would of fired you to...for future reference, actually go to work..dont call in every week...and learn how to use proper punctuation..your whole comment is a mess.

Machele Imf

You were fired because you are considered not dependable. Simple. Find another job.

Guest
reply icon Replying to comment of Machele Imf

Excuse me you don't even now the situation I was always at work never have I ever called out nothing but one time when I worked there an worked my *** off keep your rude comments to yourself

Guest
reply icon Replying to comment of Machele Imf

You you obviously need reading glasses because what I said from what you're saying doesn't make any sense at all

Fatina Qry
reply icon Replying to comment of Guest-1486668

You obviously don't even know the situation so stay away from the comment box thanks have a blessed day

View more comments (9)
Xochitl Ggc
map-marker Chalmette, Louisiana

Time to start a nation wide campaign to shut KFC down

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Time to start a nation wide campaign to shut KFC down
Time to start a nation wide campaign to shut KFC down - Image 2

I went last night to the Chalmette, Louisiana store # 775077 ticket # 3547. Cashier Erionne time 6:58 central time.

Made a huge deal of explaining to Erionne that I wanted a 16 piece original recipe bucket. Legs and thighs only. She walked around the counter. Asked out loud if they had it made.

The voice said yes. 10 minutes later the voice gets my order together in back out of view. My order comes out. I jump in the car as I have ice cream melting.

Get home. The entire bucket is breasts and wings. Nothing else. The exact opposite of what I ordered.

Tried to call the store no answer at all.

Called Corp some third world non English moron stumbled through taking my info.

We will see how that *** plays out. Go pix to back my word.

View full review
Reason of review:
Not as described/ advertised
Chris H Reb

Bremen Georgia KFC

This *** needs to be shut down. The "chicken" has been under a heat lamp for at least 4 hours along with the other "foods" they're too dried out to eat. The service is comparable with the "food". I only took a couple of sips of the sweet tea before I poured it out because it tasted like syrup and smelled sour. I've eaten at several other KFC resteraunts across the country and have enjoyed all of them, except for the one in my back yard, the Bremen Georgia dump.
View full review
Reason of review:
Bad quality
Johnluke Kwm
map-marker Omaha, Nebraska

Liars

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I asked At 1040 fit food drive thru told me none was ready for another 29 mins when i asked for corporate number they said they don't have it...i came in they were serving a white lady food when i asked for their names he ignored me the manager ignored me and kept serving the white lady
View full review
Reason of review:
Poor customer service
Kaliq Dlw

Bad Service & Old Food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I order 2, 4 pc gerogia gold meals with coleslaw with both the food was cold and tasted old and dries out and they shorted me 1 cloeslaw wjen i went back the manager on duty had a acted as he didnt care and said it was hot when he gave it to me i wasnt gone from the restaurant 10 min and it should have not been
View full review
Reason of review:
Order processing issue
Anonymous

Buffet

I've already sent emails and called. If you want to do something you will. I'm not going to continue telling the same story.
View full review
Anonymous

Inexcusable horrific I never seen a spectacle like that in a

I have an issue with not one but two of your locations Elyria on Detroit Road Westlake further down Detroit Road Detroit and Columbia Road to be exact the first incident I went to in Elyria I walked in there was young lady cleaning a table a young man standing behind the counter feeling mashed potato bowls and whoever else back in the back frying chicken I might have stood there for a good 20 seconds and still no one responded to me young man turned around and holler to the girl on the floor who was Walt wiping the tables she responded negatively he turned his back to me and continue to feel the mashed potato bowls with gravy after I left the young lady goodbye list of thigh in baked chicken and then they start to have an argument in front of all these customers that are trying to dine and standing in line as I sat there and ate my meal I watch Two Gentlemen stand there for more than and then when she left she had to come back and correct what is happening to us your food is great but your customer service sucks please someone contact me 533-**** Mark Johnson thank you
View full review
3 comments
Guest

20 secons? WTF

Guest
reply icon Replying to comment of Guest-1533984

Ditto

Guest

Learn to use punctuation. Don't publish personal information on an open internet site.

View more comments (2)
  • 1
  • ...
  • 184
  • 185
  • 186
  • 187
  • 188
  • ...
  • 275