Steven G Cfx
map-marker Austin, Texas

False Advertisement

On Sunday, March 31 I went to the Round Rock TX location on Palm Valley and wanted to order an 8 piece family meal through the drive through and wanted to switch the thighs for wings - I was told that KFC did not do substitutions....however, on the menu it clearly shows that if you want breasts their is an additional charge - so I am assuming that KFC DOES do substitutions. I then went inside to talk to a manager only to be told that they were out of Original and it would be 40 minutes. I left. I then went to KFC on Louis Henna and placed the same order the they substituted without any problem. Your advertisements show a FULL bucket when you order. When I got home the wings were about 2 inches and less each. The two breasts were about the size of a deck of cards and the legs were about 3 inches in length. This definitely did not feed my family of 4 at all. The bucket was less than a 1/3 full. I attempted to call the manager - only they never answered the phone, I tried the Palm Valley phone and they did not answer either. I did call another location only to be told by the manager that those 2 locations do not answer. She was also aware of the size of chicken that they have been receiving. I feel like I ordered what is advertised to feed 3-4 people and it clearly is not. Also, I am disappointed that KFC has not bothered to reach out to me as I sent in a complaint on Monday, April1, 2019. I feel that KFC should offer a remedy.
View full review
Loss:
$18
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Keyshon Oys

Service issues

I was refuse service because I could not make up my mind about the peace’s of chicken I wanted by the manager herself. Lol
View full review
Patricia K Xne
map-marker Oklahoma City, Oklahoma

Nasty soda machine

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
KFC - Nasty soda machine
I dranked out of this nasty soda machine. It has molded *** on and in it. I am disgusted. KFC on Blake St. Pine Bluff, Ar
View full review
Reason of review:
Bad quality
Shevy Jvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I attempted to contact the location that i purchased from to speak to a manager but i was hung up on 4 times. I ordered a #6 SPICY 3PC WITH 2 SIDES AND A DRINK. That is NOT what i had in my box when i got home. My husband is in our car gone to work, but i wanted to see if the issue could be resolved at a later time. Mistakes happen. But, now im pissed after being hung up on 4x without even eing spoken to! The lady at the window even confirmed my order. When i spend $9.93 on a meal i expect to get what i order without your attitude. I just left work also so i get being tired but that aint my problem!
View full review
Reason of review:
Order processing issue
Willodene Ais
map-marker Bellmead, Texas

Problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
KFC - Problems
Ink is leaking off all the cups died everything in my house
View full review
Reason of review:
Bad quality
Abraham Grr
map-marker Sharjah City, Sharjah

Service issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is the third time I’ve been to this KFC and all three times I come at lunchtime and they have no pot pie’s. I ask if they’re going to make any and they said we don’t have any.
View full review
Reason of review:
Poor customer service
Houston C
map-marker Swansea, South Carolina

Bad service

She need training. Time 2:36 cashier. Chasity. S.
View full review
Sarya Glb
map-marker Prescott, Arizona

No answer at my local kfc

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried calling local KFC but no answer from store ,so had to go stop in with taxi ,talked with a manager name mate
View full review
Reason of review:
Poor customer service
Marea Kni
map-marker Zebulon, North Carolina

Order was not right and person was rude

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
KFC - Order was not right and person was rude
I would like a refund for my whole order totaling 10.83 whole order wrong name Jalisa Covington address 172 Westside Circle Zebulon North Carolina 27597 thank you and have a blessed day
View full review
Anonymous
map-marker Panama City, Florida

Overcooked Wedges and Biscuit

KFC - Overcooked Wedges and Biscuit
KFC - Overcooked Wedges and Biscuit - Image 2
I guess this is what happens when you go thru the drive thru
View full review
Reason of review:
Bad quality
Craig L Bra
map-marker Athens, Georgia

Messed up order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I want to KFC one day ordered a bucket of chicken when I got home my chicken was cold and I noticed that I had so very small scraps of chicken in my bucket maybe three or four pieces. I went back to KFC maybe 3 days later tried to order a $5 fill up at about 4:30 I was told that I couldn't order $5 fill up because it wasn't after 5.

I made a complaint I received an email back stating that they will send me a meal voucher.

I never received my voucher haven't heard anything else about it. I want this matter resolved please contact me so we can resolve this matter or give me my money back..

View full review
Reason of review:
Bad quality
4 comments
Guest

Sorry we changed our mines and decided not to give you a voucher because you are a liar. Thank you have a nice day. Third Assistant Manager

Angeleah Nst

They should not give you a meal voucher or anything. You are not entitled to anything.

What they should have done was given you directions to the nearest church that has a food bank or the nearest soup kitchen. You ate the "cold" chicken with no issue, so you should have no issue paying for it.

Also if the $5 promotion is after 5pm wait until then. Maybe mommy can give you an after school snack if you are hungry.

Guest
reply icon Replying to comment of Angeleah Nst

I don't like going to the free meal places because so many of the people eating there smell so disgusting. They smell so bad it is like being hit in the face with a brick.

Even though I show up starving, I leave after taking only a few bites because I feel like throwing up from the smell. It's like trying to have a picnic on the side of the road next to some roadkill.

Guest
reply icon Replying to comment of Guest-1665306

sounds like you're going to need to stay home if you're going to be a difficult customer. Not everybody is buying into your review.

View more comments (3)
Patricia J Kol
map-marker Idaho Falls, Idaho

Ridiculous size for the money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went to get coleslaw. used to be a large was a pint. What I got looked like a individual size. But paid 4.79 it was a joke. If you've changed you're sizes to that I don't need to go back to KFC anymore. It's bad enough you're store is filthy don't even want to eat in it. But to charge that much for that amount is a crime. This was in Idaho Falls ID KFC 680 East 17th St at 3:51 PM Ticket # 1724---- 3/23 2019 Cashier Jerica
View full review
Loss:
$5
Reason of review:
Pricing issue

Preferred solution: go back to original sizing and clean up store

Kaneshia Vxx
map-marker Abu Dhabi, Abu Dhabi

I’m calling in regards of my w2 form.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
To get my money back from the IRS i need to get my w2 form from 2015
View full review
Reason of review:
Work Experience or Job Application
Jamail Bpp
map-marker Vaugine, Arkansas

Complaint on service

Tonight Friday April 26 I asked for greasy food the manager said it was fresh and it would taste the same if he refixed it
View full review
Reason of review:
Poor customer service
Farz s

$5 fillup is a lie in all the stores in LA

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been to more than 10 locations in greater Los Angeles and San Fernando area. None of the stores participate in the $5 fill up. Or the standard menu. So their prices are higher they disregard the promotions. Very disappointed.
View full review
1 comment
Guest

Same here in western ny. It’s 5.99 per meal and not 5.

Commercials say its 5.

Wtf? {{Redacted}}

  • 1
  • ...
  • 161
  • 162
  • 163
  • 164
  • 165
  • ...
  • 275