Kentrell Qnl
map-marker Pattaya, Chon Buri Province

COMPLAINTS!!!

Im from Mauritius Regarding the Facebook accounts operate by kfc mauritius Its rude for replying please and not value for money please check Thank you
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Preferred solution: Apology

Rohit M Qsl

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Sir, I ordered non-spicy drumsticks through Wolt from a KFC restaurant at 2 Vakhtang Chabukiani st, Tbilisi, Georgia but they sent me spicy ones which I cannot eat due to my stomach ulcer. So I conta

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Sir, I ordered non-spicy drumsticks through Wolt from a KFC restaurant at 2 Vakhtang Chabukiani...
Sir, I ordered non-spicy drumsticks through Wolt from a KFC restaurant at 2 Vakhtang... - Image 2
Sir, I ordered non-spicy drumsticks through Wolt from a KFC restaurant at 2 Vakhtang... - Image 3
Sir, I ordered non-spicy drumsticks through Wolt from a KFC restaurant at 2 Vakhtang... - Image 4

Sir,

I ordered non-spicy drumsticks through Wolt from a KFC restaurant at 2 Vakhtang Chabukiani st, Tbilisi, Georgia but they sent me spicy ones which I cannot eat due to my stomach ulcer. So I contacted them through Wolt and send them a photo.

But they lied and denied and said its the non-spicy ones that I received. They just straight denied and lied about it like a bunch of congressmen. This is scamming and they wouldnt take back the chicken and return my money. They are doing this every time I order online but this time I couldnt compromise because of my stomach ulcer and this is what they do.

In short youre all a bunch of scammers to do this to a sick person in pain. This was my todays money for and now I got to be on an empty stomach while having an ulcer all thanks to your great service.

Regards

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Loss:
$3
Cons:
  • Poor customer service
  • Rude too
  • Lie when costumers complain

Preferred solution: Full refund

Samiya C Ctj

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Complaint about order

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KFC - Complaint about order
KFC - Complaint about order - Image 2
KFC - Complaint about order - Image 3

Good afternoon,

I ordered from the KFC located at 108-30 Flatlands Ave, Brooklyn, NY 11236 which has a taco located there as well. On Sunday March 3rd I made an order through Ubereats which was completed at 10:47pm.

I ordered a pot pie which I did not receive, instead I received a famous bowl. I also ordered a fill up box which I received with no issues. Lastly I ordered a 16 pc chicken meal. I ordered extra crispy and received original.

On top of that I received 3 biscuits and two other forms of bread that was not biscuits. I also have picture for proof.

I paid a total of 120.89 with tax tip and delivery included. This isnt the first issue Ive had with KFC but it is my final straw.

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Loss:
$67
Pros:
  • Its close to my house
Cons:
  • Always get the order wrong

Preferred solution: Full refund

User's recommendation: Chose a diff location

2 comments
Guest

They obviously ran out of biscuits and subbed two rolls. If you took the chicken back they would have refund/remade.

Guest
reply icon Replying to comment of Guest-2494917

If I had the ability to “return” something I wouldn’t have ordered it and paid for the delivery fee. And when you work in the food business you know that it’s not smart to just assume the customer wants whether u throw in there if they ran out.

They could have called. It’s a great thing your opinion means nothing.

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Lucylle C

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| map-marker Buffalo, New York

I wasn’t supposed to order from the website

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KFC - I wasn’t supposed to order from the website
KFC - I wasn’t supposed to order from the website - Image 2

I went to KFC because I was in a hurry... I wanted to buy something for to eat.

I went to 3962 Bailey Ave.

I ordered a family meal. I waited a little bit on the parking lot.

When was my time to pick up the order the lady was nasty with me, telling me that I am not supposed to order from the KFC website but the first option that the website gave me was KFC.

I called the restaurant because I was on the drivethru and she hang up the first time on my face telling me that I wasn't supposed to order from the KFC website. I told her that the app gave KFC option and because I paid for my food and I was there I wanted my food.

She gave me my food.

I don't understand at all, we want to keep the peace in a world that has too much pain.

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Gabrielle K Zsc

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| map-marker Milwaukee, Wisconsin

Horrible experience

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KFC - Horrible experience
KFC - Horrible experience - Image 2
KFC - Horrible experience - Image 3
I ordered a 16 piece and got a 6 piece because their printer was out of ink. I waited 45 minutes for 6 pieces. Absolutely ridiculous Also gave me gravy but put coleslaw instead of potatoes
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Loss:
$30
Pros:
  • Good food when you get what you ordered
Cons:
  • You do not get what you ordered

Preferred solution: Full refund

User's recommendation: Double check every individual box before leaving the store.

Featured
Edgar sotelo

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| map-marker Barstow, California

Unsatisfactory

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KFC - Unsatisfactory
KFC - Unsatisfactory - Image 2
Raw chicken and raw biscuits are being served at the Barstow California location. We would like to be refunded. We will no longer be eating at that establishment.
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Loss:
$41

Preferred solution: Full refund

Resolved
Teena L Prn

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Verified Reviewer
| map-marker Yukon, Oklahoma

Resolved: Bad experience. Bad food

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KFC - Bad experience. Bad food
Updated by user Feb 19, 2024

Company fixed the issue and I have been provided with partial refund.

Original review Feb 19, 2024
Ordered 4 pc wing meal for $11 and there was only 1 full wing. The other 3 were pieces of crusty bone It's like they took the meat off.
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User's recommendation: Sometimes you don't get what you pay for

Gayashri S

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| map-marker Colombo, Colombo District

Poor quality and hygiene standards of KFC Sri Lanka

Poor quality and hygiene standards of KFC Sri Lanka

Being a loyal KFC finger licking good fan , I thought its my duty to bring to your notice the poor quality standards KFC is maintaining in Sri Lanka . There are numerous occasions I have experienced sub standard products at local KFC , however being a KFC customer when ever I travel to other parts of the world , its pathetic to notice the sub standard products and poor customer care we get at Sri Lankan KFC outlets in comparison to superior quality , lovely service you get in other parts of the world .

Today marks an important day in Sri Lanka , where McDonalds global has pulled out from its local franchisee in Sri Lanka due to poor hygiene and quality standards they maintain. This news is all over the social media platforms and most people surprised that why KFC doesnt take actions on local franchisee for similar conduct .

In fact there was a recent complaint on one KFC outlet in colombo serving rotten chicken bucket to a customer where he had gone and complained to local public health inspectors , where they went and sealed the outlet and seized its operations.

I strongly suggest that KFC regional/ global team should immediately conduct an impartial investigation , survey to understand the honest customer opinion on your valuable brand and take corrective to actions to uphold your global standards in Sri Lanka and provide a quality/ tasty product to your beloved customers .

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Jessica F Wmy

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Verified Buyer
| map-marker Kerman, California

*** Sandwich

KFC - *** Sandwich
KFC - *** Sandwich - Image 2
I purchased a chicken sandwich spicy, they just splat a small amount of sauce and it honestly did not look tempting. I just took 2 bites and tossed. Im very unsatisfied. I have pictures for proof. Kerman California location
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Loss:
$7
Pros:
  • Delicious food
Cons:
  • Some employees do not care and do not make food at kfc standards

Preferred solution: Full refund

User's recommendation: Meet the standards

Ahmed E Kap

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Issue not solve till mow

KFC - Issue not solve till mow
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KFC - Issue not solve till mow - Image 4
First of all I received my order late and it was wet all of from the wrapping of sandwitch to the tissues and the box was destroyed then i called and made a complain and the manager told me that they will exchange the order for a new one and i have been waiting for more than an hour and a half with no response and no followup and i keep wait and aait with no response till now
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Loss:
$40

Preferred solution: Price reduction

2 comments
Carle Vux

You are NOT entitled to a price reduction. If you cannot afford $40 for your food order within your budget.

Ahmed E Kap

They just replaced the order and take the old one without even apologize and they was very rude

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Ashley S Lbo

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| map-marker Covington, Georgia

Covington Ga - TERRIBLE FOOD

KFC - Covington Ga - TERRIBLE FOOD
I purchased a number 1 (2 piece chicken, side of mashed potatoes). At the Covington, Ga (Hwy 278) location around 10:27-10:35pm. The food was absolutely terrible. The chicken was cold and tasted as if it was cooked in old grease. The mashed potatoes were cold and the biscuit was cold. I did not receive a receipt. - The cashier was extremely nice but the food WAS TERRIBLE! I will never recommend
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Loss:
$10

Preferred solution: Full refund

Mandie M Esk

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| map-marker Dayton, Tennessee

My order is always wrong

KFC - My order is always wrong
KFC - My order is always wrong - Image 2

The last four times I have ordered I am always missing items from my order. I place my orders online to make it a little easier for the employees to get it done.

Tonight I had a 50-60$ order I ordered 4 extra biscuits sauces for my chicken strips plates mashed potatoes with gravy. Now I never got the 4 extra biscuits the gravy for the potatoes the sauces we never receive ever unless we go back inside and demand them. I understand working in a restaurant I did it for 15 years 10 at Pizza Hut and 5 at sonic. I know people get into a rush and forget thing but the is not the 1st time.

It is at least the 4th time this has happened I normally let things like this slide but this time was enough my husband had to drive back out 15 mins away to go pick back up the things they forgot.

And we were stuck with cold food because my children wanted what I ordered them. My order number is 8568****

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Loss:
$53
Pros:
  • We used to love kfc when they cared
Cons:
  • Take extra time to make sure correct
  • Took 3 people to tell us to come get our food we ordered
  • Need to start paying attention

Preferred solution: Full refund

User's recommendation: Double or triple check your orders because even know the receipt says it was double check it is jot

Julia H Ceu

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Verified Reviewer
| map-marker Warren, Ohio

Terrible service, unprofessional, and pretty ignorant

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KFC - Terrible service, unprofessional, and pretty ignorant
KFC - Terrible service, unprofessional, and pretty ignorant - Image 2

I went to KFC on Elm Road and Warren Ohio. I paid $20 for 23 piece, chicken strip meals and a slider they needed to make my things fresh because they only had three chicken strips so I asked for everything to be done fresh.

I waited 25 minutes outside by a trashcan, and when I went in there were people kissing behind the counter and they had no idea what I was talking about so when I did receive my food, it is cold mushy my slider is missing and theres no dipping sauce, and lets not forget I waited 25 minutes for food.

I am so mad the manager was very unprofessional there was no line. There was no reason for me to wait 25 minutes and theres no reason why my food should not have been hot and I did not receive a receipt , I am pissed And my son food is not even in the bag the sliders missing so I paid $20 I donated KFC $20 cause aint nobody eaten this

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Anonymous

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Verified Buyer
| map-marker Atlanta, Georgia

Doughy biscuits

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KFC - Doughy biscuits
KFC - Doughy biscuits - Image 2
KFC - Doughy biscuits - Image 3
Biscuits wasnt cooked all the threw.i bit into the biscuit and still could taste the dough.all the biscuits was doughy still wasnt cooked all the threw.cooks need to be fired .ver my disappointment I spent 57 $ dollars and I didnt enjoy my food at all .i will never order Frm there again
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User's recommendation: Don’t order Frm kfc I’m west end

Erin L Cgx

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Verified Reviewer
| map-marker Wilkesboro, North Carolina

Soggy chicken

KFC - Soggy chicken
The chicken was the worst ever! I filled out an online complaint and heard nothing back. The customer service was amazing but the food wasnt up to par. So disappointed in chicken the skin was so soggy and fell off as we picked up chicken. Awful so disappointed. The tea smelled and tasted like it was made with Bleach water! We have never encountered these issues but to get no response in my complaint was upsetting and very disappointing. We eat at kfc often. The meal was $50 and made us feel sick.
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Preferred solution: Full refund

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Anonymous
map-marker Syracuse, New York

Car towed from parking lot ,not clearly marked yesterday.

KFC - Car towed from parking lot ,not clearly marked yesterday.
KFC - Car towed from parking lot ,not clearly marked yesterday. - Image 2
My car was wrongfully towed,because of Unclear sign placement.I would like atleast 255.00 in food giftcard to replace my $.They have moved the sign easier to read since.
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1 comment
Guest

Hahaha!

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